Privacy Policy

Effective Date: January 1, 2024  |  Last Updated: July 1, 2026

Orozco HVAC Solutions LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and service requesters. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website located at rzchvac.com and through our business operations, including telephone inquiries, email communications, and in-person service calls.

By using our website or contacting us for services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use our website or submit personal information to us.

1. Information We Collect

We collect information you voluntarily provide to us and information collected automatically when you visit our website. The types of information we may collect include:

Personal Identification Information:

• Full name (first and last)
• Home or business address (street, city, state, ZIP code)
• Telephone number (mobile and/or landline)
• Email address
• Preferred contact method and appointment times

Service-Related Information:

• Description of HVAC problems, symptoms, or service needs
• Type, brand, model, and age of existing HVAC equipment
• Property type (residential, commercial, multi-family)
• Service history and prior repair records shared by the customer
• Notes and observations recorded during service visits

Financial Information:

• Payment method type (cash, check, credit card)
• Billing address if different from service address
• Invoice and payment records

Website Usage Information (collected automatically):

• IP address and general geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search terms that led you to our site
• Date and time of your visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, dispatch, and perform HVAC service calls and installations
• To prepare estimates, invoices, and service reports
• To communicate with you about your service request, appointment status, or follow-up work
• To process payments and maintain billing records
• To respond to questions, complaints, or warranty claims
• To send appointment reminders and service confirmations
• To send seasonal maintenance reminders to existing customers (with opt-out available)
• To improve our website and service offerings
• To comply with legal obligations including contractor licensing requirements
• To resolve disputes and enforce our service agreements

3. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and to gather aggregate usage statistics. Cookies are small text files stored on your device that help websites remember your preferences and understand how visitors use the site.

Types of cookies we may use:

• Essential cookies: Required for basic website functionality, such as form submission and navigation.
• Analytics cookies: Used to understand how visitors interact with our website so we can improve content and usability.
• Preference cookies: Remember settings or preferences you have selected.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain website features. We do not use cookies to track your activity across other websites or to serve targeted advertising.

4. Analytics

We may use third-party analytics services, such as Google Analytics, to collect aggregate information about website traffic and usage patterns. These services use cookies and similar technologies to collect information about how visitors use our website. The information collected is used to compile reports and help us improve our website.

Analytics data is collected in aggregate and is not linked to personally identifiable information. You may opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

5. Communications

We may use your contact information to communicate with you in the following ways:

• Service-related communications: Appointment confirmations, technician dispatch notifications, service completion summaries, and invoices. These are necessary for the performance of our services and cannot be opted out of while you are an active customer.
• Maintenance reminders: Seasonal reminders to schedule furnace tune-ups or AC maintenance if you have previously used our services. You may opt out of these at any time by contacting us.
• Promotional communications: We do not conduct mass email marketing campaigns. Any promotional communications would be limited to customers who have explicitly requested them.

To opt out of non-essential communications, contact us at joseorozcohernandez@rzchvac.com or call (661) 865-1177.

6. Data Storage and Security

We take reasonable precautions to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Limiting access to customer information to authorized personnel only
• Using secure email communications for sensitive customer data
• Storing physical records in secured locations
• Using password-protected systems for electronic records
• Regularly reviewing and updating our security practices

While we implement reasonable security measures, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your information. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

7. Disclosure to Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We may share information with vendors who assist us in operating our business, such as scheduling software providers, payment processors, or accounting services. These providers are bound by confidentiality obligations and may only use your information to perform services on our behalf.
• Equipment suppliers: We may share relevant equipment information with manufacturers or suppliers when processing warranty claims or ordering parts for your specific system.
• Legal requirements: We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a business sale, merger, or acquisition, customer information may be transferred to the new owner as part of the business assets, subject to the same privacy protections described in this policy.

We do not share your personal information with other HVAC companies, contractors, or unaffiliated businesses for marketing purposes.

8. California Privacy Rights

As a California-based business serving California residents, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). California residents have the following rights regarding their personal information:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as information needed to complete a transaction or comply with legal obligations).
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt Out of Sale: We do not sell personal information. If this changes, California residents will have the right to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your California privacy rights.

To exercise any of these rights, contact us at joseorozcohernandez@rzchvac.com or call (661) 865-1177. We will respond to verifiable requests within 45 days as required by California law.

9. Children's Privacy

Our website and services are directed to adults and are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it promptly. If you believe we have collected information from a child under 13, please contact us immediately at joseorozcohernandez@rzchvac.com.

10. Third-Party Links

Our website may contain links to third-party websites, such as equipment manufacturer sites, utility company rebate programs, or industry resources. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any third-party website you visit through links on our site.

11. Data Retention

We retain customer records, service histories, and related personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for a minimum of seven years to support warranty claims, permit compliance, and customer service. You may request deletion of your information subject to our legal retention requirements.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services following any changes constitutes your acceptance of the revised policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: